Refund policy

Refund & Returns Policy — Auvella (auvella.us)

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

To initiate a return, email us at [support email] with your order number and the reason for the return. We will reply with return instructions and the return shipping address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at [support email] with your order number and photos of the issue. We will arrange a replacement or a full refund, including return shipping, at no cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used (e.g., personal care items, unless damaged or defective on arrival). Final sale or clearance items marked as such are also non-returnable.

Exchanges

If you need a different size, color, or variant, please return the original item for a refund and place a new order. This ensures the fastest processing.

Late or Missing Refunds

If you have not received your refund after 10 business days from our confirmation email, please check with your bank or card issuer first, then contact us at [support email] and we will look into it.